Who are we?

At TU CASA Y HOGAR , we are a Chilean company dedicated to offering a wide variety of household items, designed to provide comfort, style, and functionality in every corner of your home.

Our mission is to help you create a home that reflects your personality and needs, with high-quality products at affordable prices.

Based on our experience, we've focused on being a trusted partner for those seeking practical, modern solutions for everyday home life.

We have a curated selection of products for every area of ​​your home: from furniture and decor to kitchenware and appliances, always looking for the latest trends and the best in technology.

At TU CASA Y HOGAR, we understand how important it is for you to have a space that makes you feel good, which is why we work tirelessly to offer you only the best. Furthermore, our commitment to customer satisfaction drives us to provide a friendly, efficient, and transparent service, always striving to make every purchase a pleasant experience.

We invite you to be part of our family and discover how our products can transform your home into the place you've always dreamed of ❤️

Our Contacts

📩 equipoventasweb@gmail.com

📞 +56987848659

Our Schedules

Our business hours are Monday to Friday from 9:30 a.m. to 5:00 p.m.

At TU CASA Y HOGAR , we want your shopping experience to be as safe and comfortable as possible.

That's why we offer multiple payment options so you can choose the one that best suits you.

Benefits :

We currently offer 3 interest-free installments on all purchases made through our website.

Free Shipping on the entire Decoration section

Free Shipping on Furniture for purchases over $200,000 pesos.

Pay securely with your credit or debit cards through Mercado Pago , a reliable platform that guarantees secure and fast transactions.

With Mercado Pago , you can make your payments easily, without complications, and with complete peace of mind.

You can also pay via electronic transfer to our account.

ITAU Bank Current Account

Rut: 78.131.431-5

Account Name: Your Home and Spa

Account number: 0229766940

Email: equipoventasweb@gmail.com

Users may cancel purchases made on this website within a maximum of 5 calendar days after receiving the product or contracting the service.

To exchange products, users will have a maximum of 10 calendar days from the date they receive their purchase.

The requirements for returning a purchase or exchanging products are:

1. The product cannot have been used.
2. The product may be opened, but it must be in its original packaging, complete, and in perfect condition. If the product is missing its packaging, a charge will be made for it, equal to 10% of the product's cost. 
3. All accessories of the product must be delivered, if it has any.
4. The customer must present the respective receipt or invoice.
   
   

If, upon evaluating the product, the supplier company finds that it is not in its original packaging or that it has been damaged or that accessories are missing due to causes attributable to the customer, the withdrawal of the purchase or exchange of the product will not be authorized.

If you'd like to read more about our shipping policies, right of withdrawal, and product exchange, please see our Terms and Conditions.

Your House and Home adheres in all its aspects to the Code of Good Practices for e-commerce of the Santiago Chamber of Commerce.

Our customers' names, email addresses, tax identification numbers, physical addresses, and telephone numbers will be used only to answer questions about our products and services, as well as to fulfill orders. TU CASA Y HOGAR will not sell or distribute your information to third parties. However, this information may be used internally to compile statistics and improve the products and services offered on our site or by related companies.

NEWSLETTERS

Emails will be sent only with your consent, and you may opt out at any time. By registering on our site, you can opt in to receive emails with information and promotions.

OWNERSHIP OF INFORMATION

All text, images, logos, icons, source code, and other content included on this site are the property of TU CASA Y HOGAR or, in some cases, are copyrighted. This content is protected by current intellectual and industrial property laws. Users may reproduce or store the content of TU CASA Y HOGAR for personal use only. Reproduction of elements or content from this site for commercial or profit-making purposes is expressly prohibited. Misuse of this information may result in civil and criminal penalties.

SECURITY PROTOCOL

TU CASA Y HOGAR has an SSL (Secure Sockets Layer) certificate that ensures both the authenticity of the site and the encryption of all information provided by the user. Each time a user registers on the site and provides personal information to make a purchase, the browser connects to the site via the SSL protocol, ensuring that the user is on the site and on our servers (this can be verified by the appearance of the HTTPS code in the browser's address bar). This protocol encrypts the information provided by the user, generating a unique session key.

This technology ensures that a user's personal information, such as their name, address, and bank card details, is encrypted before being transmitted over the Internet, preventing it from being read by third parties. All SSL certificates are created for a specific server, on a specific domain, and for a verified business entity.

Let's Encrypt SSL Security Certificate.

SSL certificates protect our customers' personal data, including address, passwords, bank cards, personal information, and purchase history. This data will not be disclosed, and SSL technology prevents third parties from accessing it.

BACKGROUND AND LEGAL REPRESENTATIVE

Browsing and use of www.tucasahogar.com is governed by the terms and conditions described below, as well as by the legislation applicable in the Republic of Chile and, in the absence of these or such legislation, by generally accepted standards in electronic commerce.

Consequently, all visits, purchases, and sales made on this site, as well as their legal effects, will be governed by these rules and subject to the aforementioned legislation and standards.

The terms and conditions described here will be part of all purchases and sales made through the offer and marketing systems of this website.

Acceptance of these Terms and Conditions is an essential requirement for making purchases on the site.

By accepting these Terms and Conditions, users declare that they have been informed of them in a clear, understandable, and unambiguous manner, and that they have had the opportunity to save and print them.

PRICES AND CURRENCY

All prices published on our website are in Chilean pesos (CLP) and include value-added tax (VAT).

PAYMENT METHODS

Payment methods available at www.tucasahogar.com are through MercadoPago, Transbank, or bank transfer.

FACULTY TO CHANGE PRICES AND NOT PROCESS THE ORDER

The sales prices published on our website are subject to change without prior notice. TU CASA Y HOGAR reserves the right not to process a purchase order due to a lack of stock (or for any other reason) if the purchased product is not available at the time of delivery. In this case, TU CASA Y HOGAR will offer to cancel the purchase.